Who was the customer?
A large facilities management company based in the South East servicing housing associations across the country.
What were the requirements?
A facilities management company servicing the housing association sector for maintenance and ground works were using hand held devices to direct teams to jobs in the field. The scheduling of these jobs was defined using spreadsheet and handled manually.
What was our solution?
Originally we were asked to supply a system to read the scheduling information from the spreadsheets and interface with a third party system to push the job information to hand held devices.
As the number of jobs and housing associations handled by the FM company increased, the system grew into an extensive web based system which allowed the efficient scheduling of thousands of jobs per week. By retrieving the data gathered on the hand held devices, the system provided comprehensive management information and KPI dashboards of job completion and performance.
The system was also extended to pull in data from non-scheduled inspection jobs and handle customer complaints. A new web portal system was designed so that the data (including photographs) from the inspections could be viewed and analysed.
The scheduled job part of the system was replaced by a new corporate system when SalesForce was implemented, but the inspection portals and complaints system remain running.